In our age of technological advances and fast-paced work, the notion of having your employees tethered to a desk all day, ready and able in the event of an important phone call, has ceased to make much sense. While landlines can still be practical and even necessary in many circumstances, the days of your employees’ desk phones being the only connection between them, their coworkers and their clients are long gone.
An effective business phone system in Detroit MI in this day and age should be set up to take advantage of rapidly advancing technology as well as cater to the demands of a more mobile work force. This is why setting up a call forwarding system makes sense for you, your employees and your customers. Through off-premises call forwarding, everyone is accessible more easily and more often, which allows you to connect with your clients and customers in a more productive and personal manner.
Better accessibility for everyone
For better or for worse, the 9-to-5 workday has disappeared from many high-stakes, fast-paced American industries, and has been replaced by a model of heightened access at virtually any time of day. Using off-premises call forwarding allows workers to route calls to their office phones elsewhere, such as to their personal or employer-provided cell phones. This frees employees from having to wait around the office while expecting an important call, or having to deal with numerous voicemails first thing in the morning. Instead, a phone that they’ll have on their person at all times will receive the call, and they’ll be able to take care of business right away.
By allowing employees the freedom to leave their desks, and even the geographic area of their office, call forwarding enables a much easier and more effective process of keeping in touch with clients. Important business matters no longer have to wait until after lunch, or whenever the employee returns from an out-of-town meeting. Call forwarding can eliminate vast amounts of lag times between responses, allowing for much higher productivity.
More attractive to clients
Especially now, when more and more people are working from home, and possibly far away from the physical location of their employers, it can be hard to create a sense of unity and familiarity between businesses and clients. Asking a customer to call an out-of-state or even an international number to speak to a contact at your company can seem off-putting and impersonal. But call forwarding can allow your remote workers to have the connection of a local phone number, providing added comfort to your clients. Additionally, for businesses serving clients in multiple area codes, having local numbers in each of those area codes forward to a single, central number is much more practical than, for example, having offices spread out all over the place.
Riverside Telecom, LLC specializes in keeping your business phone system in Detroit MI well connected and functioning at the highest level. Call us today if you have questions about what off-premises call forwarding can do for your business, your employees and your clients.