It’s no secret that if you’re a business, your phone system is one of the most important assets of your operations—without a direct phone line into your company, how are customers, clients and other businesses supposed to connect with you? Especially if you’re a B2C business, having the right business phone system in Detroit, MI makes all the difference in being able to accommodate the calls coming in.
How do you know if you have the right phone system for your needs? How do you decide whether or not an upgrade is in order? Take a look at some of the questions and features that you should consider if your existing phone system isn’t quite up to scratch:
What kind of call volume can your system handle?
Different types of phone systems can accommodate different call volumes, which can be an asset if you’re a business that receives a lot of phone calls daily. If you have a call center or active customer service departments, your volume may be astronomical, requiring phones that have cueing capabilities, call waiting or call forwarding. It’s important to ask yourself if you’re missing out on important sales, crucial customer calls or solid leads because your existing business phone system in Detroit, MI can’t keep up with the volume of calls you’re receiving.
What kind of features are important to you?
Just like determining call volume is important in picking a phone system, delineating the features that you’ll be using frequently is another way to qualify an upgrade or replacement to your existing system. Are you the type of business that needs hands-free answering capabilities? Do you want to be able to put customers on hold with calming music? Will you be needing call forwarding to your cellphone while you’re out on a sales call or out of town? If your answer to any of these great options is “yes” and you’re not currently making use of these features, an upgrade could be in order.
How is the clarity of your existing communications system?
There’s really nothing worse than a business phone system in Detroit, MI that isn’t up to scratch when it comes to clarity. When you’re on an important sales call and an audible buzz is making it hard to understand the other person or a scratching can be heard in the background, you’re liable to lose quality in your conversation. Even worse, dropped calls, calls that cut in and out and feedback frequencies are enough to lose you business altogether! If your phone system isn’t giving you a crystal clear sound quality, it’s time to upgrade and get the most out of this crucial system.
Your phones are too important to neglect, so if any of the questions above have got you thinking about the integrity of your existing system versus a new phone system, it’s time to call Riverside Telecom, LLC and bring your business communications up to the level that they should be at.